Refund policy

Return & Refund Policy

Because many Peachy Porch items are handmade, personalized, or made specifically for you, custom and personalized items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or there was an error with your order.

Damaged or Incorrect Orders
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, please contact The Peachy Porch as soon as possible. Please include photos of the item and packaging so the issue can be reviewed and we can work toward an appropriate resolution.

Handmade Items
Each item is individually handmade and/or hand-painted. Small variations in color, brushwork, placement, wood, and other details are part of the handmade nature of the product and are not considered defects.

Custom & Personalized Items
Please carefully review names, numbers, colors, wording, and other customization information before submitting your order. The Peachy Porch is not responsible for errors in customization information provided by the customer.

Cancellations
If you need to cancel or change an order, please contact The Peachy Porch as soon as possible. Because work may begin shortly after an order is placed, cancellations or changes cannot be guaranteed once production has started.

Non-Custom Items
If you eventually sell ready-made, non-personalized merchandise, contact The Peachy Porch with any return request before sending an item back. Items returned without prior approval may not be accepted.

Questions or Problems With an Order
If there is a problem with your order, please contact The Peachy Porch through the Contact Us page so we can review the situation.